Dealing with Difficult Clients and Impossible Adversaries

Category: On Demand

Member Price: $192

Non-Member Price: $240

Product Code: ON025123

Areas of Law: For All Attorneys

CLE Credits
NJ CLE:NJ CLE information: This program has been approved by the Board on Continuing Legal Education of the Supreme Court of New Jersey for 3.3 hours of total CLE credit, including 1.5 in Ethics (Full Credits Available: NJ Ethics: 1.5, NJ General: 1.8).
NY CLE (t&nt):NY Ethics Non-Transitional: 1.5, NY Professional Practice Non-Transitional: 1.5
PA CLE:PA Ethics Credit: 1.0, PA Substantive Credit: 1.5
New: No PACLE fee is required for this program. To earn PA CLE credits, a valid PA Bar ID number must be entered into the CLE form provided after attending the program.




Ramon Ortiz, Esq.
New Jersey Lawyers Assistance Program, Warwick
Nancy Stek, M.S.
New Jersey Lawyers Assistance Program, New Brunswick

Doesn’t it seem like people are a little less patient these days? 2023 has brought us (thankfully) to the official end of the pandemic. Public gatherings are taking place again and we can finally enjoy each other’s company. Yet, at a time when we expect people to be happy, they appear short of patience.  

No matter the year or the social climate, some people aren’t happy unless they are miserable or making others miserable. You can’t change their behavior, but you can change how you deal with theirs so that you are calmer and, at the very least, you don’t let them ruin your day, week or month.

Simple strategies make a big difference.

Conflict is a part of life, and as attorneys, it’s essential to learn how to handle people who seemingly thrive on it. In fact, when it comes to representing clients, understanding what drives difficult people and how to best react to outbursts, threats, and intimidation can often mean the difference between success and failure. In many cases, it can also mean the difference between your satisfaction or disenchantment with the legal profession. It’s a skill that some people innately have, but most of us must learn. This seminar is designed to provide you with a basic understanding of the issues, causes and characteristics underlying the thinking, feeling and behavior patterns of difficult people - as well as simple strategies you can use to quickly and easily resolve issues before they escalate.

This program also explores the complexity of human behavior - including a discussion on why people act in ways that are directly contrary to their self-interest.

Learn insights and general strategies for dealing with challenging personalities, including:

  • General techniques and strategies for managing difficult, challenging clients and impossible adversaries.
  • A review of personality disorders, the traits and characteristics of individuals who approach life with a certain pattern of thinking, feeling and behaving.
  • How to recognize and handle clients or adversaries experiencing major mood disorders, substance use disorders, obsessive compulsive disorder, pathological anger, and anxiety-based disorders.
  • How to develop awareness of our self-defeating traits, thinking patterns, and behaviors which cause conflicts with our clients and adversaries.


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