Replay – How to Handle and Mitigate a Crisis

Date: Nov 19, 2023 9:00 a.m. – 12:00 p.m.

Location: Online

Member Price: $190

Non-Member Price: $250

Event Code: I129323R

Areas of Law: Business

Earn up to 3.3 credits! (More Information)




Craig Hilliard, Esq.
Stark & Stark, Hamilton


Alexandra V. Gallo, Esq.
O'Toole Scrivo, LLC, Cedar Grove
Kevin R. Gardner, Esq.
Connell Foley LLP, Roseland
Robert B. Hille, Esq.
Past President, NJSBA
Greenbaum, Rowe, Smith & Davis, Roseland
Certified as a Civil Trial Attorney by the Supreme Court of New Jersey, is a Partner in Greenbaum Rowe Smith & Davis LLP in Morristown, New Jersey. He concentrates his practice in insurance and healthcare law and has litigated a number of insurance defense and coverage, healthcare, professional liability defense, fraud and abuse, and regulatory matters. He has also been involved in a number of reported decisions.

Mr. Hille is admitted to practice in New Jersey and New York, and before the United States District Court for the District of New Jersey and Southern and Eastern Districts of New York, the Third Circuit Court of Appeals and the United States Supreme Court. Past President of the Bergen County Bar Association, he is Past President of the New Jersey State Bar Association, where he has chaired the Insurance Benefit and Amicus Committees, continues to serve on those committees and is a member of the Malpractice Insurance Committee and the Health and Hospital Law Section. He has been a member of the Health and Tort Law Sections of the American Bar Association as well as the New Jersey Supreme Court Civil Practice Committee.

Mr. Hille has lectured widely on insurance and healthcare law topics. His articles have appeared in the New Jersey Law Journal and other publications, and he is the recipient of several honors.

Mr. Hille received his B.A. from Bucknell University and his J.D. from Seton Hall Law School. He served a judicial clerkship with the Honorable Keven M. O’Halloran.
Karen Kessler
Kessler PR Group, Ocean

Best of NJICLE Replay
Don't miss this opportunity to catch up on the How to Handle and Mitigate a Crisis program you missed!

We are living in a time where so many daily occurrences can lead to a crisis - a misstatement by a company executive, cyber breaches and attacks, product recalls, workplace accidents, natural and human-made catastrophes, and of course, pandemics. These crises can have detrimental impacts on businesses, including business disruption, loss of valuable employees, extreme financial distress, and increased stakeholder litigation.

In our digital world, stakeholders are always watching businesses and expect them to have a plan, to react quickly during a crisis, and to show genuine concern. Your role, as a trusted legal advisor, is to ensure your client is prepared for the unexpected and is able to manage a range of risks and their associated legal issues. Join our experts on this replay to gain the know-how to help your clients develop and implement strong governance, risk and compliance strategies that protect them in a crisis.

Topics include:

  • Providing Guidance on Modern and Effective Crisis Management Planning
    • Understanding your advisory role as well as proper governance, due diligence processes, statutory, regulatory and other requirements
    • Developing and drafting up-to-date crisis management and emergency preparedness plans
    • How and when to stress test and do practice drills
    • Assembling the right team and external resources, coaching leaders and training employees
  • Responding to a Real Crisis: Advising Your Clients on What to Do Immediately
    • Who to contact first, what information to share and how to balance transparency with confidentiality
    • How to communicate a detailed action plan and to reassure internal stakeholders
    • Best practices for addressing external stakeholder expectations during a demanding time
  • Correctly Conducting Internal Investigations and Responding to External Investigations
    • Internal
      • Properly preserving evidence and critical information: creating and implementing effective processes
      • Balancing conflicting internal and external disclosure demands
      • Considering employees and labor relations: critical questions to contemplate
    • External
      • Answering requests in external investigations
      • Pinpointing legal exposures and minimizing liabilities and expenses
      • Assessing the validity of a search warrant
  • Counselling Your Clients on Clear Communications in an Era of Heightened Expectations: Managing the Media and Public Relations During a Crisis
    • Implementing policies to control social media risks and reduce the chances of a crisis
    • Proactively creating clear social media protocols that respond to a wide range of stakeholders, regulators, supply chain, consumers and the public
    • Knowing how to properly advise on the use of social media to communicate during a crisis
    • What you need to know about apologies legislation
  • Measuring and Mitigating Consequences of a Crisis
    • Assessing the nature of any conduct that may be at issue and appropriately disclosing improper conduct
    • Determining which regulatory and statutory regimes might apply and proactively responding to legal issues
    • Managing litigation in multiple jurisdictions, preserving evidence and minimizing damage

CLE Credits
NJ CLE:NJ CLE information: This program has been approved by the Board on Continuing Legal Education of the Supreme Court of New Jersey for 3.3 hours of total CLE credit (Full Credits Available: NJ General: 3.3).
NY CLE (t&nt):NY Professional Practice Transitional: 3.0
PA CLE:PA Substantive Credit: 2.5
New: No PACLE fee is required for this program. To earn PA CLE credits, a valid PA Bar ID number must be entered into the CLE form provided after attending the program.

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If you need to cancel your registration and are not transferring to another program or date, please submit a written request to us at least three business days before the event, meeting, or gathering. You will receive a refund minus a $20.00 cancellation fee. No refunds or registration changes will be issued within three business days of the event, meeting, or gathering.

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